How It Works
Submit Your Request
Contact our support team or submit the exchange form
Return the Earring
Earrings can be worn and returned in original packaging for hygiene reasons.
Inspection & Approval
Our team inspects returned earrings to ensure they meet exchange eligibility.
Receive Your Replacement
Once approved, you get a code to place another order for 50% off.
How This Differs From Warranty Coverage
If your earring issue is covered under our warranty, you do not need to use the exchange program. Once approved, you get a code to place another order for 50% off.
What Is Covered
- Broken chains or clasps due to manufacturer fault
- Loose or fallen stones
- Structural issues like cracked settings, prong misalignment, or faulty solder joints
Have more questions? See FAQs below for instructions, eligibility, and processing details.
***Note: The Earring Exchange Program does not apply to Moissanite items.***
Oops...lost an earring?
Exchange Request Form
Best Seller Earrings
Frequently Asked Questions
Yes! We can help you return your remaining earring and purchase a new pair at 50% off as long as it’s still in our collection.
We provide a courtesy pre-paid label that we email you once we confirm the item is in good condition. Once you receive the label it will need to be shipped back to us within 3 to 5 days.
Unfortunately, we can only exchange for designs that are still in our product line.
Yes, it helps us verify your purchase.
Once we receive your returned earring, your discount code will be emailed to you.
This warranty applies to:
- Broken chains or clasps due to manufacturer fault
- Loose or fallen stones
- Structural issues such as cracked settings, prong misalignment, or faulty solder joints
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